We understand that plans can change.
We aim to keep our cancellation process fair and clear for everyone.
Full payment is required no later than seven (7) days prior to your event date.
If your plans change and you need to cancel more than seven (7) days before your event, no payment is required, provided full payment has not yet been made.
If cancellation happens within seven (7) days of your event, 50% of the total invoice amount becomes payable. By this point, we’ve already committed staff, ordered produce and begun preparation on your behalf, and this covers those costs.
If payment isn’t received by the due date and we haven’t heard from you, we reserve the right to cancel the booking and retain any payment already made.
This policy sets out our standard approach to cancellations and changed plans. It does not limit or remove any rights you already hold under the Australian Consumer Law, including your right to a remedy if we fail to deliver the service we agreed to.
We’re always happy to talk through your circumstances if something unexpected comes up, please reach out to our team any time.